I was speaking to an association executive recently about the idea of adding a database manager to their staff (I discuss the concept of a database manager here). As we discussed this, she asked “If we’ve gotten by for the past ten years without a database manager, why do we need this position now?” There …
The difference between compliance and commitment is simple; compliance means one is doing something because they have to, for fear of some negative result, (e.g., losing their job). Commitment means doing something because one believes that what one is doing is the right thing to do. When it comes the staff’s use of your database, …
I was working with a client on the selection of a new data management system. In one of our early conversations, we talked about the “costs” involved with maintaining the current database. The usual costs came up: direct costs like…
I started work with a new client last week, and while talking to my contact about the staff I would be interviewing, my contact said: “Sally is our finance director.
I wrote recently about being bold and taking risks. Focusing on profound change rather than incremental change is a related concept.
When you think about the work you’re doing every day, consider…
On the Edmunds website is a very slick tool that will allow you to calculate the TCO (total cost of ownership, which they’ve cutely trademarked as true cost to own) for a car you may be considering for purchase. The true cost to own tells you what the car will really cost you once you …
Make sure you understand TCO (total cost of ownership) Read More »
One of the primary services I provide to my clients is helping them select and implement new association management software. Because there are so many choices available (here’s a list that I follow), my clients use me as an insurance policy, to make sure they make a choice that’s right for their organization. While having …
I’m working on an RFP for a client for the selection of new association management software system. As I’m working through the list of required functionality, I’m struck by just how much functionality is available
I’m not sure who first coined this phrase, but you hear it a lot in the CRM world (and in lots of other technology arenas, as well). The concept, in a nutshell, is that for any technology project to be successful, you have to have the right mix of people, processes, and technology. For example, …