Executive

Things I heard at ASAE Tech Conference – Why should I use a consultant?

Over the course of the next couple of posts, I’m going to write about several things I heard at ASAE’s Tech Conference last month. These will be in no particular order, but all of them arose from discussions I had with attendees at the conference. First item on the list is how and why to choose …

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No job satisfaction at your non-profit?

According to a recent article in the Chronicle of Philanthropy, “two reports…show a disconnect between what nonprofits provide to their workers and what employees say is essential to their job satisfaction.” The article goes on to state that “70% of workers in two surveys said their jobs were either disappointing or only somewhat fulfilling” and …

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$15K of research for a $30K project

An association recently contacted me to help them review some proposals they’ve received from some AMS vendors. The association is looking to replace their existing homegrown system with an off-the-shelf system (a wise choice). They’ve spent countless hours going through demos, reviewing proposals, making matrices of vendor comparisons, and narrowing down their decision. As I …

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Should your customers be able to cancel online?

Working with a client recently, I was surprised to learn that the association allows individuals who are currently registered for an upcoming event to cancel online. That is, the customer could go online, login, find their meeting registration, and cancel the meeting registration. Their process is then to review the cancellation and refund the registration …

Should your customers be able to cancel online? Read More »

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