Executive

"Too expensive" and "Doesn't provide enough value" are the same thing

I recently came across a one-question service from a service provider (I think it was some kind of online software…) that asked why I had discontinued my subscription to their service. Among the choices were “Too expensive” and “didn’t provide enough value.” I had to read it three times to make sure I was reading …

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You're not special (when it comes to data management)

I don’t mean to sound harsh, but the truth is, when it comes to data management, your association is probably a lot like most other associations. You probably manage membership, meetings, committees, product sales, and so on. And what this means is, there is probably an off-the-shelf association management software (AMS) system that can support the data …

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Users are important, but don't forget about your data consumers

Last week I wrote about an association with 60 staff but only six users. Today I want to talk about the flip side of that: those staff who are not necessarily users of the system, but consumers of the data. A great example of this is advocacy/government relations. In my experience, while the advocacy/GR department …

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60 staff but only six users; and that's OK

I was working with an association recently, helping them select a new association management system. The association has 60 FTEs, working on a wide variety of issues including regulatory and government affairs. As we worked through the process of identifying their functional needs, it became apparent that although they have a relatively large staff, the number …

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