There is nothing so permanent as business rules
Nobel Prize-winning economist Milton Friedman said, “There’s nothing so permanent as a temporary government program.”
I have a similar thought when it comes to association business rules and programs.
Too often, new business rules or new programs are instituted, and once in place, are never again reviewed for their value or necessity. Here are some real-world examples:
- I've had clients who have created "temporary" membership categories to manage all of seven individuals (while other categories have thousands of members). Years later, these membership categories still exist.
- I've had clients tell me "This program loses money every year but it was the pet project of a past chairman and so everyone is afraid to cancel it."
- I've had clients spend a lot of time and money collecting a whole bunch of demographic data on members, but never update the data after the initial push, thus making it useless within a year or so.
If something is truly "temporary" it should have a clear end-date. But too often we start programs or create business rules meant to be used only once, and they wind up becoming part of the institution.
You should review all of your business rules at least annually. And when you do, you should keep a sharp eye out for those "temporary" rules and programs that have somehow become permanent.
![]()
Wes's Wednesday Wisdom Archives
Action must follow the decision
Action must follow the decision When I work with my clients on their projects (whether […]
Everything should be focused on improving user adoption
Everything should be focused on improving user adoption Your AMS is a tool, and a […]
Needs change over time, and that’s OK
Needs change over time, and that’s OK I was speaking with a couple of association […]
The vaguer the question, the vaguer the answer
The vaguer the question, the vaguer the answer As the old saying goes, the devil […]
The best choice given the information you have
The best choice given the information you have “Hindsight is 20/20” is a cliché because, […]
Action isn’t the same as progress
Action isn’t the same as progress I’ve written before that not taking action is an […]
Start with the end in mind
Start with the end in mind Like so many, I probably first heard the phrase […]
It’s quiet in here…maybe TOO quiet…
It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that […]
It’s ALWAYS about expectations
It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase […]
It’s hard to get UNangry
It’s hard to get UNangry I often emphasize to my clients the importance of testing […]
