The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
Just start. And it’s never done.
Just start. And it’s never done. Last week I had the opportunity to lead a […]
Don’t ask if you’re not going to answer!
Don’t ask if you’re not going to answer! In the past week, on three different […]
Seek forgiveness rather than permission
Seek forgiveness rather than permission “Seek forgiveness, not permission.” I can’t remember when I first […]
Is a 360 degree view necessary?
Is a 360 degree view necessary? “A 360 degree view of our members should NOT […]
Why data matters
Why data matters I write about data because managing our data effectively will help us […]
It’s about process
It’s about process I’m in the midst of adding an AI agent to my website […]
Data integrity reports
Data integrity reports I speak and write a lot about data integrity reports. So I […]
The most important training tip
The most important training tip I’ve been sitting in a lot of database training sessions […]
Be careful about getting tangled
Be careful about getting tangled “We had done a lot to tangle ourselves up.” – […]
Discipline. Always discipline.
Discipline. Always discipline. I’ve been producing a newsletter in some form for over 25 years […]