The “S” stands for “Standard”
In a conversation with a past client, we were discussing the importance of standard operating procedures (SOPs) when managing data. I refer to this, generically, as documentation. Your processes need to be written down so that staff knows how to manage the data.
My client pointed out that one of their challenges is that staff isn't following the SOPs closely enough. I said "Well, it's called "standard" for a reason; everyone has to do it the same way." My client quickly replied, "The "S" does not stand for "suggested."" *
TRUTH!
So ask yourself, in your organization, are the SOPs standard, or are they suggested? If they aren't standard, you're going to have trouble.
*Props to Bill at HFTP for this great line!
Wes's Wednesday Wisdom Archives
You need a PLAN to deal with duplicates
You need a PLAN to deal with duplicates Here’s the thing about duplicate records: No […]
Asking for more is a good sign…
Asking for more is a good sign… A client who had recently implemented a new […]
Take action…
Take action… “The greatest wisdom not applied to action and behavior is meaningless data.” – […]
The Rule of 100 and 1,000 revisited
The Rule of 100 and 1,000 revisited I’m finding that the “Rule of 100 and […]
You gotta wanna
You gotta wanna Long ago I heard a training consultant say you can’t train people […]
Be careful not to overbuy
Be careful not to overbuy I recently spoke with an association of ten staff that was […]
When is the best time to clean your data?
When is the best time to clean your data? One of the most common questions […]
Do the benefits outweigh the risks?
Do the benefits outweigh the risks? As the economist Thomas Sowell points out, there are […]
Painting the Bridge
Painting the Bridge According to this article, the Golden Gate Bridge is painted continuously year-round. […]
Maintenance isn’t sexy
Maintenance isn’t sexy I remember reading once long ago that one of the reasons our […]