Ownership is Required

Ownership is required

When asked for the most common reason AMS implementations fail, I typically respond "lack of testing." But implementation is only the first step in the process. Long-term success for the AMS requires ownership.

What do I mean by ownership? I mean that someone (or a team) internally has actual responsibility for the long-term success of the AMS. Too often what happens after implementation is each department takes ownership of only its own area, which ultimately leads to silos and, longer-term, to a system that is no longer working at optimal levels.

Once you're past implementation, someone (or a team) has to have responsibility for the ongoing maintenance and support of the system. If your organization doesn't or can't have a single individual do this, create a team of representatives from key areas (typically membership, events, and finance, along with others) that are responsible for working together to keep things on track. (Click here to read more about these teams.)

But whether it's one person or a team, the "owner" has to be clearly identified and has to focus on the long-term success of the system. The system will not take care of itself!

Wes's Wednesday Wisdom Archives

Just Respond

November 3, 2021

Just Respond Growing up my father used to tell my many siblings and me that …

Just Respond Read More »

People fear uncertainty, not change

October 27, 2021

People fear uncertainty, not change If you’ve ever worked on any big project that was …

People fear uncertainty, not change Read More »

“Working with you is like going to therapy.”

October 20, 2021

“Working with you is like going to therapy.” I was working with a client last …

“Working with you is like going to therapy.” Read More »

The best ideas are stolen

October 13, 2021

The best ideas are stolen I don’t remember where I first heard it, but someone said …

The best ideas are stolen Read More »

It’s all about expectations

October 7, 2021

It’s all about expectations One of the most critical contributors to the success of a …

It’s all about expectations Read More »

Either you test, or your members will

September 29, 2021

Either you test, or your members will If I was forced to choose the single …

Either you test, or your members will Read More »

But are you really willing to change?

September 22, 2021

But are you really willing to change? When any organization is making a change in data management …

But are you really willing to change? Read More »

Two tips for data conversion

September 15, 2021

Two Tips for Data Conversion I’ve written a lot about data conversion over the years …

Two tips for data conversion Read More »

Who should “own” the database?

September 8, 2021

Who should “own” the database? One of the most common questions I get from my …

Who should “own” the database? Read More »

What makes you weird?

September 1, 2021

What makes you weird? When I work with clients on selecting a new association management system, one …

What makes you weird? Read More »

Scroll to Top