If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Your first answer may NOT be the right answer!
Your first answer may NOT be the right answer! I’m a big believer in “go […]
You don’t have to automate EVERYTHING to be successful
You don’t have to automate EVERYTHING to be successful I was discussing a data management […]
Technology won’t solve your process problems
Technology won’t solve your process problems Over the past few years I’ve watched as many […]
“Screen noise” is a real thing. You might be able to fix it.
“Screen noise” is a real thing. You might be able to fix it. One of […]
Success Starts at the Top
Success Starts at the Top I recently had a conversation with an association staffer who was […]
Who are you bringing along?
Who are you bringing along? Last week I had the opportunity to attend the AWTC […]
Write it down!
Write it down! If you’re in the market for a new AMS (or any new […]
Why “weeding the garden” is so important
Why “weeding the garden” is so important One of the most important activities for maintaining […]
It’s time to stop excusing association professionals
It’s time to stop excusing association professionals I worked in associations for nearly 10 years, […]
More demos is not better
More demos is not better When I work with clients on selecting a new system, […]