If you're training, PLEASE do this...
If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:
When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."
When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!
As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.
Wes's Wednesday Wisdom Archives
Don’t manage to the exception!
Don’t manage to the exception! One of the universal truths about data management is, wherever possible, […]
It’s always about improvement
It’s always about improvement Talking with a client recently, she expressed frustration about one particular project […]
Don’t be a hoarder!
Don’t be a hoarder! The simple truth is that it’s almost “free” to collect data. […]
With data analytics (as with most things), keep it simple!
With data analytics (as with most things), keep it simple! Over the past several years […]
Don’t forget about periodic maintenance
Don’t forget about periodic maintenance Just as most automobiles need periodic maintenance, keeping your data as […]
Users Groups are ALWAYS Valuable
Users Groups are ALWAYS Valuable I am a huge fan of users groups. (Here’s a […]
But will you DO anything with that data?
But will you DO anything with that data? I frequently exhort my clients to always answer […]
It’s not what happens, but how you react…
It’s not what happens, but how you react… “It’s not what happens to you, but […]
Saying it and doing it are two different things
Saying it and doing it are two different things When I work with my clients […]
Benefits downstream are difficult to implement
Benefits downstream are difficult to implement In my 25 years of consulting, one of the […]