Data is for action

Data is for action

When deciding whether or not to collect a piece of data, there is a simple question that will help you decide: "What action will I take on this data, either immediately or in the long-term?" If you can't answer that question clearly, then you don't need to collect that data. (Note: An answer of "Well, we might use it in the future" is the same as answering "We will take no action on this data.")

For example, suppose during a given event registration, you ask for the following data:

  • dietary restrictions
  • accessibility needs (ADA)
  • select which sessions you will attend
  • tell me your highest level of education (e.g., bachelor's, master's, Ph.D.)

Do you need to collect all of this data? For each one, ask "What action will I take on this data, either immediately or in the long-term?"  The answers might look like this:

  • dietary restrictions - IMMEDIATE (Tells us if we need to provide alternative meals)
  • accessibility needs (ADA) - IMMEDIATE (Tells us if we need to provide alternative access options)
  • select which sessions you will attend - IMMEDIATE (Tells us how big we need to make each room for sessions)
  • tell me your highest level of education (e.g., bachelor's, master's, Ph.D.) - UNCLEAR (there is no immediate need because we won't change anything for the event based on this response, and there is no specific long-term usage identified for this data)

There is a great temptation to collect lots of data whenever we can, on the assumption that more data is better than less. But if you've got no clear plans for taking action on the data provided, then don't collect it.

Wes's Wednesday Wisdom Archives

Action must follow the decision

March 1, 2023

Action must follow the decision When I work with my clients on their projects (whether […]

Everything should be focused on improving user adoption

February 22, 2023

Everything should be focused on improving user adoption Your AMS is a tool, and a […]

Needs change over time, and that’s OK

February 15, 2023

Needs change over time, and that’s OK I was speaking with a couple of association […]

The vaguer the question, the vaguer the answer

February 9, 2023

The vaguer the question, the vaguer the answer As the old saying goes, the devil […]

The best choice given the information you have

February 2, 2023

The best choice given the information you have “Hindsight is 20/20” is a cliché because, […]

Action isn’t the same as progress

January 25, 2023

Action isn’t the same as progress I’ve written before that not taking action is an […]

Start with the end in mind

January 18, 2023

Start with the end in mind Like so many, I probably first heard the phrase […]

It’s quiet in here…maybe TOO quiet…

January 11, 2023

It’s quiet in here…maybe TOO quiet… One of the truisms of data management is that […]

It’s ALWAYS about expectations

January 4, 2023

It’s ALWAYS about expectations The headline reads: “Tesla sets record for vehicle deliveries, an increase […]

It’s hard to get UNangry

December 14, 2022

It’s hard to get UNangry I often emphasize to my clients the importance of testing […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top