Executive

The Five Elements of Healthy Vendor Relationship (plus a bonus!)

I recently moderated a keynote presentation at ACGI’s Knowledge Days in Baltimore. The session, entitled “How to Keep a Healthy Marriage with Your Technology Vendor,” covered the five elements that I believe constitute a good marriage, and will serve you well in relationships with your technology vendors. Those five elements are: You have the other party’s best …

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Sometimes it's really NOT the software that is the problem

I once met with a potential client who was seeking a new database. In a conversation with the executive director, she explained to me that she wanted a database that would collect all types of data about her members, including information about calls with her members. When I suggested that there was software that would do this and that …

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If you're sending more than five RFPs, you're doing it wrong.

I once heard of an association who had worked with a consultant on selecting a new AMS. The consultant had the association staff sit through a week’s worth of demos from 10 different vendors. TEN vendors! That’s malpractice. There are never going to be ten different vendors that your association would have to so seriously consider …

If you're sending more than five RFPs, you're doing it wrong. Read More »

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