Data Management

Be sure to schedule training for shortly AFTER go-live.

When my clients implement a new AMS, the implementation plan always includes training for staff, so that they know how to use the new system. But I always advise my clients to budget for additional training after go-live. Why? Because the reality is, no matter how good the initial training is (and often it is not …

Be sure to schedule training for shortly AFTER go-live. Read More »

The data is only good if you use it and manage it

So very often in my meetings with clients, there will be discussions around the different data points the organization is collecting. For example, someone will ask “What about areas of interest? Shouldn’t we be collecting those?” My response to questions like this is always the same: “Yes, you should collect it, IF you are going to use it, …

The data is only good if you use it and manage it Read More »

If you have to choose…

Choose customer functionality over staff functionality. Because our websites (customer-facing) and databases (staff-facing) are now intertwined and completely integrated, we may come upon situations where database design requires us to choose between making use of the system easier for the customer or making it easier for the staff. In 99% of the cases, you should choose customer over …

If you have to choose… Read More »

What are the most common benefits from implementing a new AMS?

On occasion when working with a client during the selection of a new AMS, my client will say something like this: “My board is very supportive of our project, but several board members have asked a question along the lines of ‘What benefit will we get from this new system?’” And while the benefits of …

What are the most common benefits from implementing a new AMS? Read More »

The Five Elements of Healthy Vendor Relationship (plus a bonus!)

I recently moderated a keynote presentation at ACGI’s Knowledge Days in Baltimore. The session, entitled “How to Keep a Healthy Marriage with Your Technology Vendor,” covered the five elements that I believe constitute a good marriage, and will serve you well in relationships with your technology vendors. Those five elements are: You have the other party’s best …

The Five Elements of Healthy Vendor Relationship (plus a bonus!) Read More »

Scroll to Top