Be careful with absolutes
When I speak with clients I try to be careful about speaking in absolutes. I'll catch myself saying things like "The only way you can do that..." or "All associations have this challenge..." The proper way to say this is along the lines of "One of the best ways you can do that..." or "Most associations have this challenge..." Because the reality is that for any "rule" there are almost always exceptions. (Notice I didn't say for EVERY rule!)
Changing how we think and speak about these things is important because thinking in absolutes leads to business rules rife with exceptions. And exceptions are the bane of data management.
Yes, yes, we all have exceptions, and we all have to deal with them. But we don't need to write our business rules to manage to every exception. I've written about the dangers of exceptions many times, but I'm reemphasizing it today because it's so easy to fall back into the exception trap.
So when you hear yourself or others speaking in absolutes ("Everyone does it this way" or "This always happens") be careful about how you react to that and what kind of rules are written as a result.
![]()
Wes's Wednesday Wisdom Archives
Consumer demands change and technology changes
Consumer demands change and technology changes When I work with clients on the selection of […]
Why I write
Why I write Thirty years ago, I started a new job as director of membership […]
DAN – The Data Analytics Network
DAN – The Data Analytics Network I’m a huge fan of users groups (both internal […]
Process before technology
Process before technology In a conversation with a client recently, I was reminded (yet again) […]
Opting out and communication preferences
Opting out and communication preferences Last week’s newsletter discussed the need for associations to collect mobile […]
Are you collecting mobile phone numbers? You should be.
Are you collecting mobile phone numbers? You should be. Are you collecting (and using) the […]
Spend less time on data management and more on higher value activities
Spend less time on data management and more on higher value activities Data management is very […]
Change anything you want, except your name!
Change anything you want, except your name! This is an oldy but a goody, but […]
If you don’t trust your vendor…
If you don’t trust your vendor… When I start an AMS selection project with a […]
Your RFP should go to no more than five vendors!
Your RFP should go to no more than five vendors! As a rule, when I […]
