A client who had recently implemented a new AMS told me: "I'm concerned because even though we've only recently gone live, I'm already getting requests from staff for all kinds of new functionality."

I told her, "Believe it or not, that's a good thing!" and went on to explain: "When your staff is asking for new functionality, that means they're really engaged with the new system. They see the possibilities and want to leverage the new technology for more and better things."

What I see too often is associations underutilizing the technology they have. So when your staff comes to you with new ideas for how to use the new AMS (or any technology, for that matter), take that as a positive sign and run with it. An engaged staff is far more likely to use the technology effectively and get the best return on your investment.