Are all your processes frictionless?
I'm not a huge fan of buzzwords, but I love the word "frictionless" as it applies to data management.
Frictionless is a fancy word for making a process as effortless as possible. Or as I like to say, with a minimal number of hoops to jump through.
When I work with my clients on business processes, I'm always looking for ways to eliminate steps. I will ask: "What are we trying to achieve? And what is the minimum data required (MDR) to achieve that?"
Amazon's "Buy Now" button is a great example of this. With "Buy Now" I choose a product, I click "Buy Now" and Amazon defaults in my shipping address and payment information. (I can still change these if I like.) This is frictionless buying.
So take a hard look at all of your processes and ask yourself: "Are these as frictionless as we can make them?"
Wes's Wednesday Wisdom Archives
Engagement is measured by the customer
Engagement is Measured by the Customer I’ve written a bunch about measuring engagement in the past. (Click […]
Yes, you do have a process for that
Yes, you do have a process for that When I work with clients on pretty […]
“Correct your mistakes before they become your habits”
“Correct your mistakes before they become your habits” Yet another great quote from James Clear: “Correct […]
Sometimes it’s a process issue
Sometimes it’s a process issue When I work with clients on developing a needs list […]
First ask: “How will I use this data?”
First ask: “How will I use this data?” Whether it’s during data conversion, adding a […]
“We run the report three times and get three different results.”
“We run the report three times and get three different results.” “We run the same […]
How do you know if you’re making progress?
How do you know if you’re making progress? We all want to improve our data management, […]
Don’t move too quickly OR too slowly
Don’t move too quickly OR too slowly This may sound like a big “duh!” but I’ll […]
“Your current habits are perfectly designed to deliver your current results.”
“Your current habits are perfectly designed to deliver your current results.” “Your current habits are […]
There is value in just going through the exercise
There is value in just going through the exercise I was working with a client […]