Action isn't the same as progress
I've written before that not taking action is an acceptable response to a question. That is, sometime it's better to leave things alone than to try to "fix" them.
A corollary to that rule is "Action isn't the same as progress."
Working with a client recently, they asked me "Which of these ideas should we implement?" Part of my response was "Whichever you prioritize, make sure you can make progress on these ideas. Not just take action. Because action and progress are not the same."
It reminds me of motivational posters I used to see in my children's elementary school: "Success is measured by effort." Um, no. Success is measured by achieving your goals. The amount of effort you make is actually irrelevant to measuring your success.
So don't confuse "action" with "progress." They're not the same.
Wes's Wednesday Wisdom Archives
Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve […]
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy […]
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to […]
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how […]
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and […]
No system is perfect
No system is perfect When working with my clients on the selection of a new […]
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association […]
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often […]
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit […]