Your vendor will disappoint you
I follow politics as a hobby. A past publisher from a political opinion magazine I read would tell his new writers: "Don't fall in love with any politician; at some point, they will disappoint you."
I think the same advice can be given about your AMS vendor: "Don't fall in love with your vendor; at some point, they will disappoint you."
Let me be clear: there are many reputable vendors in the AMS space. And many that I deeply respect and have worked with, some for over two decades.
But the reality is that it's simply impossible for most vendors to meet 100% of the needs of a given association. So at some point, your vendor is going to say "no" to you and you're going to be disappointed. Prepare yourself for that.
Like all things in life, it's a matter of managing expectations. You can like your vendor. You can like 'em a lot! Just don't fall in love...
Wes's Wednesday Wisdom Archives
Longfellow and data management
Longfellow and data management “We judge ourselves by what we feel capable of doing while […]
Do you really need all that historical data?
Do you really need all that historical data? A question I’ll often get from my […]
AI actually requires thinking
AI actually requires thinking “I don’t think AI introduces a new kind of thinking. It […]
It’s not the mistakes, but how you respond
It’s not the mistakes, but how you respond Recently a client was complaining about a bug that […]
The hidden costs of bad data
The hidden costs of bad data Nobody likes bad data, and presumably we’re all working […]
Don’t let your customers edit their names online!
Don’t let your customers edit their names online! This issue came up recently and I […]
Once is an accident, twice is coincidence, three times is a pattern.
Once is an accident, twice is coincidence, three times is a pattern. We’ve probably all […]
“Every association does this.”
“Every association does this.” One of the most significant values I bring to my clients […]
Trust your gut
Trust your gut When I help associations with selection of a new technology system (e.g., […]
“People more frequently require to be reminded than informed.”
“People more frequently require to be reminded than informed.” “People more frequently require to be […]