You can’t outsource buy-in
One factor consistent with all of my most successful projects is that there is strong buy-in from staff. That is, the staff works very diligently to ensure the success of the project. They allocate the needed time, they learn what they need to know to be successful, and they execute on that.
The least successful projects are those where the organization feels they can "outsource" buy-in by having an external party serve as project manager and expect all of the work to be done by outside parties. As I like to point out to my clients, at some point, I get to leave and management of the system will be entirely on the organization. So staff needs to be working alongside the consultants so they know the system when the consultants leave.
You can't outsource buy-in. Staff needs to be invested from day one.
Wes's Wednesday Wisdom Archives
Don’t just clean data, clean reports and queries
Don’t just clean data, clean reports and queries One of the reasons I exhort my […]
Don’t forget, your staff have day jobs…
Don’t forget, your staff have day jobs… The vast majority of my work is finite […]
Beware the automated “How did we do?” trap!
Beware the automated “How did we do?” trap! One of the downsides of technology is […]
Hindsight is 20/20
Hindsight is 20/20 I’m currently working with a client that is moving from their legacy […]
Cheaper now; costlier later.
Cheaper now; costlier later. Most of my clients are very cost-conscious, understandably. After all, who […]
The unified shopping cart: Dreams vs. reality
The unified shopping cart: Dreams vs. reality One of the more common requests I hear […]
Don’t forget to celebrate!
Don’t forget to celebrate! Truth be told, I’m not a big celebrator. (Maybe it’s because […]
Three thoughts on duplicate records
Three thoughts on duplicate records Duplicate records are a reality in any database of any size, […]
Please don’t do this…
Please don’t do this… I’ve noticed a trend among online retailers that I want to […]
AI is perpetually patient
AI is perpetually patient My friend and colleague Noel Shatananda of fusionSpan was providing me some […]