You always need a reason for collecting data
When you ask for data from someone (member, customer, prospect, etc.) there has to be a clear reason the person you're asking will provide that data. (The reason needs to be clear to the consumer!)
If you're selling a membership or event registration, asking for contact info, including email address, seems pretty self-explanatory. After all, as the consumer, I understand you need that information in order to communicate with me.
But when you start asking lots of other questions, like my age, or ethnicity, or highest level of work experience, as the consumer I start wondering "What are you going to do with this data?" And the more the consumer starts wondering what you're asking, the less likely you are to get a response. Or put another way, asking for more data is likely to lower your response rates (i.e., fewer buyers).
So it is incumbent upon us to always explain why data is being collected if it isn't absolutely clear. Otherwise the consumer will vote with her feet.
![]()
Wes's Wednesday Wisdom Archives
But are you really willing to change?
But are you really willing to change? When any organization is making a change in data management […]
Two tips for data conversion
Two Tips for Data Conversion I’ve written a lot about data conversion over the years […]
Who should “own” the database?
Who should “own” the database? One of the most common questions I get from my […]
What makes you weird?
What makes you weird? When I work with clients on selecting a new association management system, one […]
Why “AMS Consortiums” Don’t Work
Why “AMS Consortiums” Don’t Work About once a year I will get a call from […]
Your vendor will disappoint you
Your vendor will disappoint you I follow politics as a hobby. A past publisher from […]
Learn how to lose
Learn how to lose “Winning is great, sure, but if you are really going to […]
Ownership is Required
Ownership is required When asked for the most common reason AMS implementations fail, I typically respond […]
It’s all relative…
It’s all relative… Over the course of my 22 years of consulting, I’ve consulted with […]
Eliminate to optimize
Eliminate to optimize So much of data management is habit (both good and bad) which is […]
