You always need a reason for collecting data

You always need a reason for collecting data

When you ask for data from someone (member, customer, prospect, etc.) there has to be a clear reason the person you're asking will provide that data. (The reason needs to be clear to the consumer!)

If you're selling a membership or event registration, asking for contact info, including email address, seems pretty self-explanatory. After all, as the consumer, I understand you need that information in order to communicate with me.

But when you start asking lots of other questions, like my age, or ethnicity, or highest level of work experience, as the consumer I start wondering "What are you going to do with this data?" And the more the consumer starts wondering what you're asking, the less likely you are to get a response. Or put another way, asking for more data is likely to lower your response rates (i.e., fewer buyers).

So it is incumbent upon us to always explain why data is being collected if it isn't absolutely clear. Otherwise the consumer will vote with her feet.

Wes's Wednesday Wisdom Archives

MDR (Minimum Data Required)

August 31, 2022

MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the […]

Simpler and Faster is Better

August 24, 2022

Simple and Faster is Better Earlier this week I was fortunate enough to attend a […]

Patience and grace

August 17, 2022

Patience and grace A past client of mine recently told me: “You inspire confidence and […]

Sometimes you just have to try it and see what happens

August 10, 2022

Sometimes you just have to try it and see what happens The single greatest key […]

Training and testing

August 3, 2022

Training and testing I’ve written before that the best form of training follows this process: […]

How to save a “failing” project

July 27, 2022

How to save a “failing” project It is not unusual for me to receive a […]

How to avoid the “IT black hole”

July 20, 2022

How to avoid the “IT black hole” Going all the way back to my days […]

The “People” are important!

July 13, 2022

The “People” are important! I’ve written a lot about people, process, and technology over the […]

Always look for the MVP

July 6, 2022

Always look for the MVP I first wrote about minimum viable product (MVP) just three […]

The longer you take, the longer it will take

June 29, 2022

The longer you take, the longer it will take It may sound like a tautology, […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top