You always need a reason for collecting data
When you ask for data from someone (member, customer, prospect, etc.) there has to be a clear reason the person you're asking will provide that data. (The reason needs to be clear to the consumer!)
If you're selling a membership or event registration, asking for contact info, including email address, seems pretty self-explanatory. After all, as the consumer, I understand you need that information in order to communicate with me.
But when you start asking lots of other questions, like my age, or ethnicity, or highest level of work experience, as the consumer I start wondering "What are you going to do with this data?" And the more the consumer starts wondering what you're asking, the less likely you are to get a response. Or put another way, asking for more data is likely to lower your response rates (i.e., fewer buyers).
So it is incumbent upon us to always explain why data is being collected if it isn't absolutely clear. Otherwise the consumer will vote with her feet.
![]()
Wes's Wednesday Wisdom Archives
How to save a “failing” project
How to save a “failing” project It is not unusual for me to receive a […]
How to avoid the “IT black hole”
How to avoid the “IT black hole” Going all the way back to my days […]
The “People” are important!
The “People” are important! I’ve written a lot about people, process, and technology over the […]
Always look for the MVP
Always look for the MVP I first wrote about minimum viable product (MVP) just three […]
The longer you take, the longer it will take
The longer you take, the longer it will take It may sound like a tautology, […]
Data is for action
Data is for action When deciding whether or not to collect a piece of data, […]
Have you shopped yourself?
Have you shopped yourself? I’ve always been fascinated by the “secret shopper” concept. (Maybe it’s […]
To improve adoption, decrease the friction
To improve adoption, decrease the friction “Before you try to increase your willpower, try to […]
“Is this normal?”
“Is this normal?” ne of the greatest parts about my job is that I get […]
Give your staff more freedom, not less
Give your staff more freedom, not less I often tell my clients, when it comes […]
