Should you chug or sip?
I was recently meeting with two staff at a client of mine. They had been reviewing references for an AMS they are considering, and one staff person said, “Their references are so strong it feels like a cult. I’m not sure I’m ready to drink the Kool-Aid.”
The other staffer in the meeting immediately replied: “I’m ready! You sip and I’ll chug!”
Aside from being a very funny line, there’s an important truth here: Buy-in is important, even if it’s the sipping variety, and not the chugging variety.
When you make a move to a new system, you want to be sure all staff are on board, even if they are skeptical. So be sure you’ve done everything you can to communicate to staff the importance of the project and that everyone is working toward the same goal.
They don’t have to chug the Kool-Aid but they should be ready to take sips.
![]()
Wes's Wednesday Wisdom Archives
To improve adoption, decrease the friction
To improve adoption, decrease the friction “Before you try to increase your willpower, try to […]
“Is this normal?”
“Is this normal?” ne of the greatest parts about my job is that I get […]
Give your staff more freedom, not less
Give your staff more freedom, not less I often tell my clients, when it comes […]
My advice? Stop doing that
My advice? Stop doing that! There is a classic TV sketch featuring Bob Newhart as […]
Is a college degree really required?
Is a college degree really required? I saw a job listing last week for an […]
Small actions become big wins
Small actions become big wins I’ve written before about how data accretes, the idea that […]
Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve […]
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy […]
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to […]
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how […]
