Over the past six months I’ve helped several associations go-live with their new association management systems. One thing that has struck me with each of these implementations is the importance of training not just before go-live, but after go-live as well.
The need for training before go-live is obvious. But why would you need training after go-live? Because the reality is, you don’t know what you don’t know. Once you’ve gotten into the system and really started using it, you’ll discover there are things you may (or may not) have covered during training before go-live that you’ll need to cover again after go-live.
One of the most common examples that I see is for training on querying and report writing. Even though most vendors will cover this prior to go-live, it often isn’t until you’re really using the system that you realize the breadth of the data you have. In addition, many of my clients discover with new systems that they start asking questions about the data that they’ve never asked before (or couldn’t ask before).
So as you plan for your new AMS, be sure to budget for training not just for before go-live, but after go-live, as well.