Only one can be best
One of my (many) pet peeves with software vendor marketing is when an AMS company claims "We're the number one AMS product in the market" or "We're the top provider of membership software!" Since only ONE company can be "number one," by definition, all but one of these companies are lying.
And besides, "number one" as measured by what? What makes you "number one" or "the top"? According to whom?
Don't the people writing this marketing drivel know that it doesn't just fall on deaf ears, it actually makes them look silly (for making a claim that simply cannot be substantiated)?
What would be really impressive marketing copy would be things like the following:
- "98% of our customers are still using our software 10 years after first licensing it."
- "On average, our software saves our customers 40 hours of staff time per month."
- "Users of our software become better looking and more popular the longer they use it." (Just trying to see if you're paying attention.)
So if you're reading this marketing copy, ignore it. And if you're writing it, please stop!
![]()
Wes's Wednesday Wisdom Archives
Is a college degree really required?
Is a college degree really required? I saw a job listing last week for an […]
Small actions become big wins
Small actions become big wins I’ve written before about how data accretes, the idea that […]
Try not to OFFEND your members…
Try not to OFFEND your members… I recently received an email from an association where I’ve […]
How will you use that data?
How will you use that data? One of the beauties of technology today is how easy […]
Pennywise and pound foolish
Pennywise and pound foolish One definition of the phrase “pennywise and pound foolish” is to […]
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how […]
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and […]
No system is perfect
No system is perfect When working with my clients on the selection of a new […]
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association […]
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
