Lots of feedback is a GOOD thing!
A client in the middle of their AMS implementation said to me: "I'm getting a LOT of feedback from staff about what the system can and cannot do. Is that good or bad?"
My response: "Feedback means they're actually in the system and using it! That's a good thing."
Feedback is almost always a good thing, as long as it meets these conditions:
- it demonstrates an understanding of how the system works (i.e., the feedback isn't "How do I do X?")
- it is constructive (e.g., "It would be better for the member if we could do X here.")
- it is given in the spirit of improving processes and not just complaining (i.e., it is NOT something like "Our old system did X much better than this one does.")
So if you're getting a lot of appropriate feedback from your users as you implement a new system, thank them and encourage them! Feedback means they're using the system and thinking about how to improve it.
Wes's Wednesday Wisdom Archives
“Your current habits are perfectly designed to deliver your current results.”
“Your current habits are perfectly designed to deliver your current results.” “Your current habits are […]
There is value in just going through the exercise
There is value in just going through the exercise I was working with a client […]
Daylight savings and business rules
Daylight savings and business rules This past Sunday, most of the US observed Daylight Savings […]
It’s always about priorities
It’s always about priorities No matter the size or type of technology project, you will […]
Only one can be best
Only one can be best One of my (many) pet peeves with software vendor marketing […]
Seek to simplify
Seek to simplify When I work with my clients on system selection or implementation, one […]
Some problems are not problems
Some problems are not problems “A problem with no solution is not a problem, it’s […]
UI Matters!
UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the […]
Be careful with absolutes
Be careful with absolutes When I speak with clients I try to be careful about […]
New Year’s Resolutions
New Year’s Resolutions Why do New Year’s Resolutions fail? Research suggests that part of the […]