Lots of feedback is a GOOD thing!
A client in the middle of their AMS implementation said to me: "I'm getting a LOT of feedback from staff about what the system can and cannot do. Is that good or bad?"
My response: "Feedback means they're actually in the system and using it! That's a good thing."
Feedback is almost always a good thing, as long as it meets these conditions:
- it demonstrates an understanding of how the system works (i.e., the feedback isn't "How do I do X?")
- it is constructive (e.g., "It would be better for the member if we could do X here.")
- it is given in the spirit of improving processes and not just complaining (i.e., it is NOT something like "Our old system did X much better than this one does.")
So if you're getting a lot of appropriate feedback from your users as you implement a new system, thank them and encourage them! Feedback means they're using the system and thinking about how to improve it.
Wes's Wednesday Wisdom Archives
Who is your data evangelist?
Who is your data evangelist? I was recently talking with a client of mine about […]
Who is your data evangelist?
Who is your data evangelist? I was recently talking with a client of mine about […]
Ratio of Data to Errors
Ratio of Data to Errors One of the elements of a good data governance plan […]
Back to basics
Back to basics Over the past couple of years I’ve noticed that some AMS vendors […]
Your people matter
Your people matter I’ve written many times about how people, process, and technology have to […]
We remember moments…
We remember moments… “We do not remember days, we remember moments.” – Cesare Pavese Another […]
Acknowledging problems is part of managing expectations
Acknowledging problems is part of managing expectations Research was done some time ago that suggested […]
Need data? Consider third-party sources
Need data? Consider third-party sources I always tell my clients, only collect data that you’re […]
Action must follow the decision
Action must follow the decision When I work with my clients on their projects (whether […]
Everything should be focused on improving user adoption
Everything should be focused on improving user adoption Your AMS is a tool, and a […]