If you're doing any kind of software training, or you have outside trainers coming in to do training, I beg of you, please do the following:

When you start the training, provide the learners with a complete overview of what you're going to cover. Do not just say "Now we'll walk through the membership application," but " We're going to walk through the membership application, which will include the following four steps..."

When you jump right into training without providing context and a map of where you're going, learners will spend half the time trying to decipher what you're telling them and why you're telling them that. And if they're focused on that, they're not focused on, you know, actually learning!

As the best trainers know: Tell 'em what you're going teach, teach them, and tell them what you taught them.