Give your staff more freedom, not less

Give your staff more freedom, not less

I often tell my clients, when it comes to data management, I'm a big liberal; I believe you should give as many staff as possible the ability to edit data within your data management system (with proper training, of course!). The point of a centralized data management system is not just to hold the data in one place, but to allow all staff to update that data when appropriate.

I've lost count of the number of organizations I've worked with where only one or two staff were allowed to update data within the AMS. If a staff person received a data change (e.g., new phone number, new title, new email) they would have to email the person who can update that data in the AMS. So the result is at least TWO people will have typed out (or at the very least cut-and-pasted) the same information (first the email, then into the database).

And I've seen a similar thing happen with editing the association's website. Often only one or two people are allowed to make edits, so any changes to the website have to go through these staff, which slows down the process and increases the opportunity for error.

My suggestion: train your staff and then trust them to do the work correctly. Isn't that why we pay staff?

Wes's Wednesday Wisdom Archives

Beware the automated “How did we do?” trap!

February 11, 2026

Beware the automated “How did we do?” trap! One of the downsides of technology is […]

Hindsight is 20/20

February 4, 2026

Hindsight is 20/20 I’m currently working with a client that is moving from their legacy […]

Cheaper now; costlier later.

January 28, 2026

Cheaper now; costlier later. Most of my clients are very cost-conscious, understandably. After all, who […]

The unified shopping cart: Dreams vs. reality

January 21, 2026

The unified shopping cart: Dreams vs. reality One of the more common requests I hear […]

Don’t forget to celebrate!

January 14, 2026

Don’t forget to celebrate! Truth be told, I’m not a big celebrator. (Maybe it’s because […]

Three thoughts on duplicate records

January 7, 2026

Three thoughts on duplicate records Duplicate records are a reality in any database of any size, […]

Please don’t do this…

December 17, 2025

Please don’t do this… I’ve noticed a trend among online retailers that I want to […]

AI is perpetually patient

December 10, 2025

AI is perpetually patient My friend and colleague Noel Shatananda of fusionSpan was providing me some […]

User adoption is (almost) all that matters…

December 3, 2025

User adoption is (almost) all that matters… I was speaking with an association recently about their […]

When “overcommunicating” becomes overwhelming

November 19, 2025

When “overcommunicating” becomes overwhelming There is a common belief in project management and general business management that overcommunicating […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top