Garbage in, gospel out
We've all heard the phrase "Garbage in, garbage out." If the data entered into the system is bad, any reports coming out of it will be bad. Simple.
But what about "Garbage in, gospel out"? (I first heard this from my father.) Translated, this is reflected in the attitude of "If the system says it is so, it must be."
We've probably all encountered this with a consumer goods company when the customer service rep says "Sir, my records show your service is working fine," as I sit on my end with no internet service.
The antidote to Garbage in, Gospel out is "Trust, but verify." It's ok to assume your data reports are good, as long as you've verified they are good! One way to verify your data is through the use of data integrity reports.
Wes's Wednesday Wisdom Archives
Engagement is measured by the customer
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A Data Integrity Report…for Reports!
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A change of systems requires a change of mindset
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Clean as you go
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Baby Steps
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Success Requires Discipline
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Take a moment to be grateful
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KPIs and Dashboards
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Documenting Process is Critical
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Motion vs. Action
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