Garbage in, gospel out

Garbage in, gospel out

We've all heard the phrase "Garbage in, garbage out." If the data entered into the system is bad, any reports coming out of it will be bad. Simple.

But what about "Garbage in, gospel out"? (I first heard this from my father.) Translated, this is reflected in the attitude of "If the system says it is so, it must be."

We've probably all encountered this with a consumer goods company when the customer service rep says "Sir, my records show your service is working fine," as I sit on my end with no internet service.

The antidote to Garbage in, Gospel out is "Trust, but verify." It's ok to assume your data reports are good, as long as you've verified they are good! One way to verify your data is through the use of data integrity reports.

Wes's Wednesday Wisdom Archives

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How you respond matters Very recently I wrote that I measure customer service by how …

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Ask your members to update their info

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Ask your members to update their info One of the greatest data management challenges any association …

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