Do they hate the system?
When an association asks me for help finding a new AMS, I always ask if there's any chance the association would be interested in keeping their current system (perhaps upgrading it to the latest version). Fixing what you have is almost always less expensive and less disruptive than implementing a new system.
More often than not, the answer is no. Very often I'll hear: "Staff hates the current system."
And here's the thing: If staff really does hate the current system, there's almost nothing you can do to salvage the system for any reasonable long term.
One association executive I worked with characterized his relationship with his AMS as "an abusive spouse." That is...not good.
So if you're thinking of moving to a new system, consider the possibility of improving the one you have. But if the level of vitriol aimed at your AMS is off the charts, it's probably time to change systems.
Wes's Wednesday Wisdom Archives
The three “buckets” of contact data
The three “buckets” of contact data Broadly speaking, when collecting data on contacts (individuals or organizations), […]
Balancing what is possible with what is realistic
Balancing what is possible with what is realistic When I work with clients on technology […]
“Humans want to be surrounded by beauty.”
“Humans want to be surrounded by beauty.” “Humans want to be surrounded by beauty.” – […]
Data managers vs data consumers
Data managers vs data consumers When I work with clients on any data management project, […]
Another universal truth
Another universal truth There are many universal truths in data management. Some examples: You will […]
Don’t miss this year’s DAN Science Fair!
Don’t miss this year’s DAN Science Fair! I’m taking a break from my weekly tips […]
Just start. And it’s never done.
Just start. And it’s never done. Last week I had the opportunity to lead a […]
Don’t ask if you’re not going to answer!
Don’t ask if you’re not going to answer! In the past week, on three different […]
Seek forgiveness rather than permission
Seek forgiveness rather than permission “Seek forgiveness, not permission.” I can’t remember when I first […]
Is a 360 degree view necessary?
Is a 360 degree view necessary? “A 360 degree view of our members should NOT […]