Data is for action

Data is for action

When deciding whether or not to collect a piece of data, there is a simple question that will help you decide: "What action will I take on this data, either immediately or in the long-term?" If you can't answer that question clearly, then you don't need to collect that data. (Note: An answer of "Well, we might use it in the future" is the same as answering "We will take no action on this data.")

For example, suppose during a given event registration, you ask for the following data:

  • dietary restrictions
  • accessibility needs (ADA)
  • select which sessions you will attend
  • tell me your highest level of education (e.g., bachelor's, master's, Ph.D.)

Do you need to collect all of this data? For each one, ask "What action will I take on this data, either immediately or in the long-term?"  The answers might look like this:

  • dietary restrictions - IMMEDIATE (Tells us if we need to provide alternative meals)
  • accessibility needs (ADA) - IMMEDIATE (Tells us if we need to provide alternative access options)
  • select which sessions you will attend - IMMEDIATE (Tells us how big we need to make each room for sessions)
  • tell me your highest level of education (e.g., bachelor's, master's, Ph.D.) - UNCLEAR (there is no immediate need because we won't change anything for the event based on this response, and there is no specific long-term usage identified for this data)

There is a great temptation to collect lots of data whenever we can, on the assumption that more data is better than less. But if you've got no clear plans for taking action on the data provided, then don't collect it.

Wes's Wednesday Wisdom Archives

It’s not what happens, but how you react…

February 21, 2024

It’s not what happens, but how you react… “It’s not what happens to you, but […]

Saying it and doing it are two different things

February 14, 2024

Saying it and doing it are two different things When I work with my clients […]

Benefits downstream are difficult to implement

February 7, 2024

Benefits downstream are difficult to implement In my 25 years of consulting, one of the […]

Your first answer may NOT be the right answer!

January 31, 2024

Your first answer may NOT be the right answer! I’m a big believer in “go […]

You don’t have to automate EVERYTHING to be successful

January 25, 2024

You don’t have to automate EVERYTHING to be successful I was discussing a data management […]

Technology won’t solve your process problems

January 17, 2024

Technology won’t solve your process problems Over the past few years I’ve watched as many […]

“Screen noise” is a real thing. You might be able to fix it.

January 10, 2024

“Screen noise” is a real thing. You might be able to fix it. One of […]

Success Starts at the Top

December 20, 2023

Success Starts at the Top I recently had a conversation with an association staffer who was […]

Who are you bringing along?

December 13, 2023

Who are you bringing along? Last week I had the opportunity to attend the AWTC […]

Write it down!

December 6, 2023

Write it down! If you’re in the market for a new AMS (or any new […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top