Be flexible, especially for unusual requests

Be flexible, especially for unusual requests

One of the great benefits of off-the-shelf association management software (AMS) products is that the products are "built for the masses," meaning the functionality that most associations need (e.g., membership, events, committees, etc.) is already built into the system in some form or another.

Because the products are meant to appeal to the broadest array of customers, by definition the more unusual your request, the less likely you are to find that functionality in an off-the-shelf system.

For example, I had a client recently who has a "frequent flyer" program; as their members spend more money with the association, the members earn "bucks" they can use to spend on other association products and services. In my experience, this is not a common practice among associations, and therefore not functionality commonly found in AMS products.

The good news is that some AMS vendors had functionality close to what was required that would help address the need, and other vendors could build processes that would address the need. But none of them have a "frequent flyer" program as base functionality.

So as you are considering off-the-shelf systems, keep in mind that the more unusual your request is, the less likely you are to find that as base functionality. And be open to finding alternative ways to address your need. Flexibility is key!

Wes's Wednesday Wisdom Archives

“Your current habits are perfectly designed to deliver your current results.”

March 25, 2020

“Your current habits are perfectly designed to deliver your current results.” “Your current habits are […]

There is value in just going through the exercise

March 18, 2020

There is value in just going through the exercise I was working with a client […]

Daylight savings and business rules

March 11, 2020

Daylight savings and business rules This past Sunday, most of the US observed Daylight Savings […]

It’s always about priorities

March 4, 2020

It’s always about priorities No matter the size or type of technology project, you will […]

Only one can be best

February 26, 2020

Only one can be best One of my (many) pet peeves with software vendor marketing […]

Seek to simplify

February 19, 2020

Seek to simplify When I work with my clients on system selection or implementation, one […]

Some problems are not problems

February 12, 2020

Some problems are not problems “A problem with no solution is not a problem, it’s […]

UI Matters!

January 29, 2020

UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the […]

Be careful with absolutes

January 28, 2020

Be careful with absolutes When I speak with clients I try to be careful about […]

New Year’s Resolutions

January 22, 2020

New Year’s Resolutions Why do New Year’s Resolutions fail? Research suggests that part of the […]

Scroll to Top