Be concise!
I started a monthly newsletter almost 25 years ago (which I recently discontinued). And almost six years ago I started writing these "Wednesday Wisdom" missives. I've received more compliments about my Wednesday Wisdom in six years than I have for my monthly newsletter in nearly 25 years ago.
Why? Because these missives are concise. They focus on a single, simple point. And as a result, they're "easier" to read than my longer monthly columns were.
Several readers have said some variation of "I know I can read this right away as opposed to setting it aside to read later, which I know I won't do." (One reader even told me: "Yours is the only newsletter that I don't immediately delete.")
What's this got to do with data management? Ultimately, everything we do involves communication. How we communicate with our members. How we communicate with our software vendors. How we communicate with other staff. That includes the data we collect and the data we use.
If we can be more concise in all of these communications, we're more likely to get our message across to whomever it is we're communicating with.
I've already gone on too long! Be concise.
![]()
Wes's Wednesday Wisdom Archives
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how […]
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and […]
No system is perfect
No system is perfect When working with my clients on the selection of a new […]
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association […]
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often […]
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit […]
Who is in control?
Who is in control? Speaking with a client once about their database project, the client […]
Sometimes Staff Has to do the Work
Sometimes staff has to do the work… As a child, I was attracted to computers […]
Documentation and the Great Resignation
Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard […]
