Averages hide the extremes
I can't remember where I first heard it, but "averages hide the extremes" can be a really useful guide when thinking about how you manage data. Here's a nice illustration from one of my clients:
As they looked at their event registration they saw an average of 100 registrations per month over the course of six months. But a closer look showed that the first month of registration and the last month of registration was where the bulk of those registrations came in. In fact, if they removed the first and last month, the average number of registrations per month was actually more like 50.
The same also happens frequently with membership joins and renewals, certification, and other types of sales.
What this means is averages can be misleading. Basing a decision (e.g., staffing, technology, business processes) on the average number of transactions may lead to some choices that won't serve you well. So be sure to dig deeper when discussing averages.
And on a related note: Using the extremes (rather than the averages) can also be misleading because "extremes" is just another word for exceptions.
![]()
Wes's Wednesday Wisdom Archives
Don’t move too quickly OR too slowly
Don’t move too quickly OR too slowly This may sound like a big “duh!” but I’ll […]
“Your current habits are perfectly designed to deliver your current results.”
“Your current habits are perfectly designed to deliver your current results.” “Your current habits are […]
There is value in just going through the exercise
There is value in just going through the exercise I was working with a client […]
Daylight savings and business rules
Daylight savings and business rules This past Sunday, most of the US observed Daylight Savings […]
It’s always about priorities
It’s always about priorities No matter the size or type of technology project, you will […]
Only one can be best
Only one can be best One of my (many) pet peeves with software vendor marketing […]
Seek to simplify
Seek to simplify When I work with my clients on system selection or implementation, one […]
Some problems are not problems
Some problems are not problems “A problem with no solution is not a problem, it’s […]
UI Matters!
UI Matters! Almost since I began consulting over 20 years, I’ve noted how important the […]
Be careful with absolutes
Be careful with absolutes When I speak with clients I try to be careful about […]
