Averages hide the extremes

Averages hide the extremes

I can't remember where I first heard it, but "averages hide the extremes" can be a really useful guide when thinking about how you manage data. Here's a nice illustration from one of my clients:

As they looked at their event registration they saw an average of 100 registrations per month over the course of six months. But a closer look showed that the first month of registration and the last month of registration was where the bulk of those registrations came in. In fact, if they removed the first and last month, the average number of registrations per month was actually more like 50.

The same also happens frequently with membership joins and renewals, certification, and other types of sales.

What this means is averages can be misleading. Basing a decision (e.g., staffing, technology, business processes) on the average number of transactions may lead to some choices that won't serve you well. So be sure to dig deeper when discussing averages.

And on a related note: Using the extremes (rather than the averages) can also be misleading because "extremes" is just another word for exceptions.

Wes's Wednesday Wisdom Archives

Experience is the best teacher

September 21, 2022

Experience is the best teacher Experience is the best teacher. Every one of us has […]

Don’t ask for what you don’t need!

September 14, 2022

Don’t ask for what you don’t need! Recently I received a bill from a doctor’s […]

It is never done – so celebrate!

September 7, 2022

It is never done – so celebrate! A client of mine recently had their official […]

MDR (Minimum Data Required)

August 31, 2022

MDR (Minimum Data Required) I’ve written about minimum viable product (MVP) in software development in the […]

Simpler and Faster is Better

August 24, 2022

Simple and Faster is Better Earlier this week I was fortunate enough to attend a […]

Patience and grace

August 17, 2022

Patience and grace A past client of mine recently told me: “You inspire confidence and […]

Sometimes you just have to try it and see what happens

August 10, 2022

Sometimes you just have to try it and see what happens The single greatest key […]

Training and testing

August 3, 2022

Training and testing I’ve written before that the best form of training follows this process: […]

How to save a “failing” project

July 27, 2022

How to save a “failing” project It is not unusual for me to receive a […]

How to avoid the “IT black hole”

July 20, 2022

How to avoid the “IT black hole” Going all the way back to my days […]

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top