Your first answer may NOT be the right answer!
I'm a big believer in "go with your gut," especially if it's something that you have a lot of experience with. I'm in my 25th year of consulting with associations on all things data management, and my first response to most issues is usually correct.
But not always!
A case in point: Last week I had a conversation with a client on how to manage invoicing for their programs. Throughout the discussion I was certain that using their AMS for invoicing was the correct course of action. But the further we got into the discussion, the more obvious it became that using the AMS would create more problems than solutions. Ultimately we decided to use the financial management system to do the invoicing.
My gut said "Use the AMS," but in this case my gut was wrong.
The key takeaway here is to listen to your gut, but TEST your decision. Run it by other people. Have them shoot holes in it to make sure you've got it right. You will probably be right, but maybe not.
As they used to say back in the 80s, "Trust, but verify."
![]()
Wes's Wednesday Wisdom Archives
How you respond matters
How you respond matters Very recently I wrote that I measure customer service by how […]
Your one non-renewable resource
Your one non-renewable resource For any project, the three primary resources are time, money, and […]
No system is perfect
No system is perfect When working with my clients on the selection of a new […]
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association […]
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your […]
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often […]
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit […]
Who is in control?
Who is in control? Speaking with a client once about their database project, the client […]
Sometimes Staff Has to do the Work
Sometimes staff has to do the work… As a child, I was attracted to computers […]
Documentation and the Great Resignation
Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard […]
