In a meeting with a client recently, we were discussing some of the challenges the association was having with managing their data. Although they have decent technology for managing the data, they were still struggling. As we discussed some of their issues, we determined that one problem they had was that staff didn’t really know how to use the database.
So I told them: “You need to do training, so that you can use the system appropriately. This will help address a lot of the data integrity issues you’re having.”
They replied “We don’t have time for training.”
I’m sorry, but no amount of consulting or technology is going to address this problem. If you don’t make the effort, you won’t get any results. Knowing HOW to use a system is as important as actually having the system.
Ask yourself: Are you taking the time to learn how to use your technology?