The "People" are important!
I've written a lot about people, process, and technology over the years. This is the three-legged stool of success for any technology project (and these days, for any project at all!).
My writing has focused mostly on process and technology because process and technology are usually easier to change.
But I was reminded recently of how important the people aspect is. I was at an industry event that I've attended more than a dozen times over the years, an event I've always really enjoyed. And for the first time that I can remember, I came away from this event thinking "That wasn't as good as it has been in the past." What changed?
And then it dawned on me: the people running the event had changed.
What was once a fun and interesting and smooth event had become boring and not very well-run. And the only thing that had changed was the staff in charge of the program. I think if the people who had run it before were still running it, it would have been better.
So if you're having challenges with projects and programs within your organization, look at process and technology, but don't overlook the people element. That may be where the issues lie.
Wes's Wednesday Wisdom Archives
Ask your members to update their info
Ask your members to update their info One of the greatest data management challenges any association …
Customer vs. staff
Customer vs. staff In a properly designed AMS, when the customer goes online to your …
Measuring customer service
Measuring customer service When I work with clients on AMS selection, one question that often …
Iterate or innovate?
Iterate or innovate? When moving to a new association management system, there is often an implicit …
Who is in control?
Who is in control? Speaking with a client once about their database project, the client …
Sometimes Staff Has to do the Work
Sometimes staff has to do the work… As a child, I was attracted to computers …
Documentation and the Great Resignation
Documentation and the Great Resignation Unless you’ve been living under the proverbial rock, you’ve heard …
Data Management Strategy
Data Management Strategy Do you know what your data management strategy is? If you have …
It’s always about trust
It’s always about trust When I work with clients on almost any data management project, …
You can’t outsource buy-in
You can’t outsource buy-in One factor consistent with all of my most successful projects is …