"The first time it lies to me is the last time I'll use it."
Over the years, I've often chuckled under my breath when a client would tell me: "The system is giving me different answers to the same query. I think it's making thing up!" In almost every case, what the client perceived to be "the same query" was in fact two different queries. The underlying logic was different. Sure, they both said "Member count" but one was counting only active records while the other was counting all records (or something to that effect).
But AI queries are different, because as we all know, AI WILL make things up (hallucinations!).
And so, at the moment, one of the greatest deterrents to AI adoption within the AMS is the potential for it to make up data! As someone put it to me recently, "The first time it lies to me is the last time I'll use it."
There are still plenty of other ways AI is and will be useful within the AMS. But solving the hallucination challenge will be critically important. I don't think we're there yet.
Wes's Wednesday Wisdom Archives
Beware the automated “How did we do?” trap!
Beware the automated “How did we do?” trap! One of the downsides of technology is […]
Hindsight is 20/20
Hindsight is 20/20 I’m currently working with a client that is moving from their legacy […]
Cheaper now; costlier later.
Cheaper now; costlier later. Most of my clients are very cost-conscious, understandably. After all, who […]
The unified shopping cart: Dreams vs. reality
The unified shopping cart: Dreams vs. reality One of the more common requests I hear […]
Don’t forget to celebrate!
Don’t forget to celebrate! Truth be told, I’m not a big celebrator. (Maybe it’s because […]
Three thoughts on duplicate records
Three thoughts on duplicate records Duplicate records are a reality in any database of any size, […]
Please don’t do this…
Please don’t do this… I’ve noticed a trend among online retailers that I want to […]
AI is perpetually patient
AI is perpetually patient My friend and colleague Noel Shatananda of fusionSpan was providing me some […]
User adoption is (almost) all that matters…
User adoption is (almost) all that matters… I was speaking with an association recently about their […]
When “overcommunicating” becomes overwhelming
When “overcommunicating” becomes overwhelming There is a common belief in project management and general business management that overcommunicating […]