Saying it and doing it are two different things

Saying it and doing it are two different things

When I work with my clients on a new AMS selection and implementation, one thing I focus on heavily is business rules and business process. This is an area most associations have total control over and is also an area that can bring dramatic improvements to data management, especially coupled with new technology.

Almost without exception, my clients will say something along the lines of "we are interested in changing our processes in order to best leverage the new software and avoid costly customizations." This is the right way to look at it. Unfortunately, the reality is often something else.

As one AMS vendor project manager put it: "I'm not sure if it's that the executive decision makers that sign the contract don't communicate that mandate to the team, or if they don't really mean it, or if they don't understand what they mean when they say it - but far too often, when it comes time to change process, the client just isn't willing to do it."

This has been my experience, as well.

A willingness to change processes is a key ingredient to a successful system implementation. But saying you'll do it and actually doing it are two different things. For best results from a new system you have to be willing to trying new processes.

Wes's Wednesday Wisdom Archives

It’s time to stop excusing association professionals

November 15, 2023

It’s time to stop excusing association professionals I worked in associations for nearly 10 years, […]

More demos is not better

November 8, 2023

More demos is not better When I work with clients on selecting a new system, […]

The database owner should be “passionate”

November 1, 2023

The database owner should be “passionate” I’m frequently asked by my clients: “Who should we […]

Discipline is required

October 25, 2023

Discipline is required Last week I discussed the importance of taking action. To manage data […]

Action is required

October 18, 2023

Action is required Over my many years of consulting, one thing I’ve noticed about many associations […]

Some data analytics tips from the DAN “Science Fair”

October 11, 2023

Some data analytics tips from the DAN “Science Fair” Last week I had the opportunity […]

Are all your processes frictionless?

October 4, 2023

Are all your processes frictionless? I’m not a huge fan of buzzwords, but I love […]

Trends don’t need perfect data

September 27, 2023

Trends don’t need perfect data When it comes to analyzing data trends (changes in data […]

Start with “Why” before you move to “How”

September 20, 2023

Start with “Why” before you move to “How” Something I’ve noticed over my years in […]

The power of users groups!

September 13, 2023

The power of users groups! Last week I had the honor and pleasure of speaking […]

Scroll to Top