I’ve always thought the CRM for Members product that Protech Associates has built on top of the MSCRM product was a good AMS product. But the software and implementation has traditionally been rather pricey, so up to now it hasn’t been appropriate for “smaller” associations (e.g., those under 15 staff).
But now Protech is offering a fully hosted AMS/CRM product and pricing it with subscription pricing that I think will make it competitive in this area of the market. Fully hosted means the association has no hardware to manage and the entire system is accessed via an internet connection.
As I understand it from Protech, this fully hosted product will be offered with some initial consulting fees (for configuration and discovery) and then will be priced at a monthly subscription fee per user. The subscription fee will include all customer support as well as all upgrades. Based on the pricing I’ve seen, the five year total cost of ownership (TCO) on this model seems very competitive with other offerings on the market.
I’m glad to see this product being made available to this part of the association market. What makes it especially intriguing is that even though this is in a hosted environment, users will still get the full Outlook integration offered in premise-based MSCRM deployments.
Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.