I’ve posted a new article on my website.
A few years ago one of my most successful clients told me that with all the advice I had given her for improving the management of her AMS, the single best piece of advice was to have her organization create an internal users group. My advice was simple: Have representatives (typically the “power users”) from each department within the association meet every other week to discuss all of the issues they are having with the AMS. The meeting would be focused ONLY on database issues (and the processes related to data management). Click here to read the rest of the article.