I like to give props to AMS vendors when they do something really smart. I’ve written about Avectra’s publicly available wiki here. The wiki alone is pretty cool. But here is some content which I think is extremely useful and demonstrates nice transparency on Avectra’s part.
The wiki entry explains how the transition from implementation to “support” takes place when you are an Avectra client. This is a challenging exericse for any association working with any vendor, so I’m really pleased to see that Avectra has published this for all to see, clients and non-clients alike. I think this is really smart on Avectra’s part, and I’d love to see more AMS vendors following their lead.
Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.