Lots of feedback is a GOOD thing!
A client in the middle of their AMS implementation said to me: "I'm getting a LOT of feedback from staff about what the system can and cannot do. Is that good or bad?"
My response: "Feedback means they're actually in the system and using it! That's a good thing."
Feedback is almost always a good thing, as long as it meets these conditions:
- it demonstrates an understanding of how the system works (i.e., the feedback isn't "How do I do X?")
- it is constructive (e.g., "It would be better for the member if we could do X here.")
- it is given in the spirit of improving processes and not just complaining (i.e., it is NOT something like "Our old system did X much better than this one does.")
So if you're getting a lot of appropriate feedback from your users as you implement a new system, thank them and encourage them! Feedback means they're using the system and thinking about how to improve it.
Wes's Wednesday Wisdom Archives
If you don’t trust your vendor…
If you don’t trust your vendor… When I start an AMS selection project with a […]
Your RFP should go to no more than five vendors!
Your RFP should go to no more than five vendors! As a rule, when I […]
Be concise!
Be concise! I started a monthly newsletter almost 25 years ago (which I recently discontinued). […]
A great example of a data integrity report!
A great example of a data integrity report! A couple months back I discussed the […]
“If you keep doin’ what you’re doin’, you’ll keep gettin’ what you’re gettin’.”
“If you keep doin’ what you’re doin’, you’ll keep gettin’ what you’re gettin’.” I saw […]
Rather than adding something new, try subtracting
Rather than adding something new, try subtracting I read recently that sociological research suggests, when presented […]
It’s always people, process, and technology
It’s always people, process, and technology I speak and write a lot about people, process, […]
Once it’s lost, trust can be difficult to regain
Once it’s lost, trust can be difficult to regain I recall hearing once long ago […]
Share your successes!
Share your successes! I was speaking at an association meeting recently and one of the points […]
What are YOUR data integrity reports?
What are YOUR data integrity reports? Sitting in an AMS demo with a client recently, […]