Just Respond
Growing up my father used to tell my many siblings and me that if we showed up to work on time and sober, we'd probably do just fine. I always thought he was joking until I entered the workforce and discovered he was right! You can really stand out if you just show up when you're supposed to (on time) and do your job like you're supposed to (sober).
A corollary I'd add to this is to "be responsive" when you're working with others. As I wrote recently, most people just really want to be heard. And one of the best ways to let people know they've been heard is to respond to their requests, suggestions, and ideas.
To be clear, I don't mean you have to agree with everything you hear or do everything someone suggests. But something as simple as acknowledging that you received the request, suggestion, or idea and that you'll respond accordingly will go a long way to building trust and creating success.
One of the greatest compliments I receive from my clients is "My staff tells me you're very responsive." I know for a fact I'm not solving all their problems (no one could), but staff is happy because they're being heard. And all it took was for me to respond to them.
![]()
Wes's Wednesday Wisdom Archives
Don’t miss obvious engagement data
Don’t miss obvious engagement data What I’ve experienced with my clients over the years is […]
All data requires active management
All data requires active management It’s a simple fact of data management that is often […]
Documentation is critical for consistency
Documentation is critical for consistency There are so many reasons why documenting your data management […]
Consumer demands change and technology changes
Consumer demands change and technology changes When I work with clients on the selection of […]
Why I write
Why I write Thirty years ago, I started a new job as director of membership […]
DAN – The Data Analytics Network
DAN – The Data Analytics Network I’m a huge fan of users groups (both internal […]
Process before technology
Process before technology In a conversation with a client recently, I was reminded (yet again) […]
Opting out and communication preferences
Opting out and communication preferences Last week’s newsletter discussed the need for associations to collect mobile […]
Are you collecting mobile phone numbers? You should be.
Are you collecting mobile phone numbers? You should be. Are you collecting (and using) the […]
Spend less time on data management and more on higher value activities
Spend less time on data management and more on higher value activities Data management is very […]
