Once again, in the past week, I’ve contacted two different software companies, using either their online “contact us” form or their “sales@” email address. And once again, nearly a week later, no response.
So ask yourself: is someone on staff responsible for monitoring these email addresses and forms at your organization? And are they responding in a timely manner?
In my case, I always explains that I’ve got a client interested in their product. That is a HOT lead! I should be getting a response the same day!
Don’t let this happen at your organization. There’s no excuse for it.