I’ve written about this twice in the past year (here and here) so obviously some companies are not reading my blog!
Once again, in the past week, I’ve contacted two different software companies, using either their online “contact us” form or their “sales@” email address. And once again, nearly a week later, no response.
So ask yourself: is someone on staff responsible for monitoring these email addresses and forms at your organization? And are they responding in a timely manner?
In my case, I always explains that I’ve got a client interested in their product. That is a HOT lead! I should be getting a response the same day!
Don’t let this happen at your organization. There’s no excuse for it.