Is anyone monitoring your "contact us" form?

I’ve written about this twice in the past year (here and here) so obviously some companies are not reading my blog!

Once again, in the past week, I’ve contacted two different software companies, using either their online “contact us” form or their “sales@” email address. And once again, nearly a week later, no response.

So ask yourself: is someone on staff responsible for monitoring these email addresses and forms at your organization? And are they responding in a timely manner?

In my case, I always explains that I’ve got a client interested in their product. That is a HOT lead! I should be getting a response the same day!

Don’t let this happen at your organization. There’s no excuse for it.

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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