IT

Why you shouldn't build your own software (from someone who knows!)

This blog post is LONG and fascinating. It’s written by the CEO of an AMS company explaining why associations should not build their own AMS product. Sure, he’s got a vested interest in associations buying off-the-shelf software, but he has an interesting perspective because prior to running his own AMS company, he was actually hired …

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Use CRM functionality to track calls and promote the value of membership

Almost every AMS on the market today has some form of CRM (customer relationship management) functionality that allows staff to track contacts made with members and customers (e.g., phone calls received or made). This CRM functionality provides an opportunity for the association to capture and track the kinds of interactions the association is having with …

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What's a Director of Data Integrity? – Interview with Chris Dugmore

Chris Dugmore is the Director, Data Integrity, for the American Association for the Study of Liver Diseases. When I first met Chris I was intrigued by his title, so I asked him to sit down with me for a short interview to talk about how his position came about and how other associations might have …

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Best Practices in Association Technology from TMA Resources

If you haven’t already, be sure to check out TMA Resources’ video series, Best Practices in Association Technology, featuring some of the brightest minds in the association market. (I say that because I’m one of the brilliant minds featured!) Each clip is 3-4 minutes long and provides technology tips to help associations better serve their members …

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Technology philosophy #7 – Have a disaster recovery plan

This one isn’t so much a philosophy as just a sensible business practice. You MUST have some type of disaster recovery plan in place. And not just for your technology, but for your entire organization’s operations. (By definition this includes all of your technology.) Back in late 2001, a colleague of mine managed a small …

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