As I noted here, I was pleased to see an AMS vendor provide client access to their online help system. In a nutshell, the online help that is available from the vendor can be modified by the client to include client-specific business rules. This is a great concept and one that is long overdue. I’m […]
More vendors allowing changes to online help Read More »
I was sitting in a consulting workshop a few weeks ago being led by Alan Weiss. Alan was making the point that the most valuable consulting is the kind that focuses on transformational behavior, rather than transactional behavior. That is, there is more value in helping an organization move to a higher level of performance
Using Business Intelligence: Transactional vs. Transformational Read More »
My favorite quote from Peter Drucker comes from The Effective Executive (written over 40 years ago!!). On page 5, Drucker writes: “The greatest wisdom not applied to action and behavior is meaningless data.” Quite simply, what Drucker was saying is that any information that you have that doesn’t cause you to change how you behave
The Wisdom of Drucker Read More »
Selection and implementation of a new association management system is an incredibly trying process. If done well, at the end of it all, you’ll have a new system that will address your organization’s business needs. There is a natural tendency to think “we’re finished” once the new system is up and running. But alas, our
Perform a six-month and one-year audit Read More »
I’m frequently asked by clients to review their business processes. That is, to look at how they process information throughout the organization. One way to look at this is to think about how many times a particular piece of data is “touched†by your staff. The more touches, the less efficient, and the greater the
Consider "Touch Points" Read More »
I recently had the opportunity to sit in on a CRM session presented by Paul K. Ward. One of the points Paul made about data management is that bad data destroys value. That is, bad data doesn't just annoy your customers, it actually causes damage to any relationship you may have built. Consider a company
Bad Data Destroys Value Read More »
Here's a good article on technical training. Included in the article is the following brilliant observation: “Block out time immediately after training to practice what you’ve learned,” says Wes Trochlil, president of Effective Database Management in Hamilton, Virginia. “Too often we go right back to work after training, rather than taking time to reinforce the
Trying to get more from tech training? Read More »
As you can see at this link, the ASAE Data Standards Committee has released a preliminary set of standards for constituent XML. According to the site, "For those who understand XML standards, the various documents will be self-explanatory. For those not used to dealing with these types of documents, this document should provide at least
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Don’t forget, in addition to these great posts, I also post new articles to my website once a month or so. You can sign up to receive notices of the new articles here.
If you like these posts, you should read the articles! Read More »
I was attending a demo for one of my clients recently. They were taking a look at the IMPAK database from Integrated Software Systems, Inc. (ISSI). During the demo, the ISSI staff pointed out that there is online help on each screen of the database. But what really caught my attention is a simple utility
Another cool feature in an AMS Read More »