More vendors allowing changes to online help

As I noted here, I was pleased to see an AMS vendor provide client access to their online help system. In a nutshell, the online help that is available from the vendor can be modified by the client to include client-specific business rules. This is a great concept and one that is long overdue.

I’m pleased to report that I sat through two demos last week where both vendors allowed for the same thing: Protech and Aptify.

In the case of Aptify, the online help can be modified by the client and is protected through upgrades. In addition, Aptify allows for field-level help as well, which is very cool. In their case, you can hover over a field within the database and call up help on that specific field. Nice feature.

I’m very pleased to see more vendors offering this option, and I hope in the near future it will become standard industry practice.

Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.

About Wes Trochlil

For a quarter century, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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