As I noted here, I was pleased to see an AMS vendor provide client access to their online help system. In a nutshell, the online help that is available from the vendor can be modified by the client to include client-specific business rules. This is a great concept and one that is long overdue.
I’m pleased to report that I sat through two demos last week where both vendors allowed for the same thing: Protech and Aptify.
In the case of Aptify, the online help can be modified by the client and is protected through upgrades. In addition, Aptify allows for field-level help as well, which is very cool. In their case, you can hover over a field within the database and call up help on that specific field. Nice feature.
I’m very pleased to see more vendors offering this option, and I hope in the near future it will become standard industry practice.
Full disclosure: EDM is an independent third-party consulting firm. This means we have no financial relationship with any of the vendors mentioned in this blog. We provide unbiased opinions on what we see.