As I noted in this post last month, one of the most common complaints I hear from my clients is a lack of training. Most AMS systems are complex, and training is a necessity to use the system most effectively.
Most AMS implementations will include training as a budget line item. But that’s specifically for go-live training. The challenge is that after go-live, staff will have many more questions about the system and its use, as they become increasingly familiar with what the system can and can’t do. More training will become necessary.
And so, when budgeting for a new AMS, be sure to add budget for additional post-go-live training. It will be money well-spent.