Budget for training AFTER go-live

As I noted in this post last month, one of the most common complaints I hear from my clients is a lack of training. Most AMS systems are complex, and training is a necessity to use the system most effectively.

Most AMS implementations will include training as a budget line item. But that’s specifically for go-live training. The challenge is that after go-live, staff will have many more questions about the system and its use, as they become increasingly familiar with what the system can and can’t do. More training will become necessary.

And so, when budgeting for a new AMS, be sure to add budget for additional post-go-live training. It will be money well-spent.

About Wes Trochlil

For over 30 years, Wes has worked in and with dozens of associations and membership organizations throughout the US, ranging in size from zero staff (all-volunteer) to over 700. In that time Wes has provided a range of consulting services, from general consulting on data management issues to full-scale, association-wide selection and implementation of association management systems.

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