I talk to associations every week about the challenges they are facing with their data management systems. One of the most common issues raised is training, or more precisely, lack of training.
Regardless of the situation, in most cases associations understand that one of the reasons they are struggling with their data is because staff aren’t completely familiar with the data management system.
Here are some of the common themes I hear:
- “When we first went live we didn’t realize we’d have to know how to do that, so we weren’t trained on that part of the system.”
- “We only do that process once a year, so when it comes time to do it again, staff doesn’t really know how to.”
- “We had staff turnover last year, and the new staff never learned the system like the old staff knew it.”
- “We weren’t really clear on how to do that process so we figured it out the best we could.”
- “We’re probably not using the system exactly in the way it was originally designed.”
All of these issues can be addressed with training. And very often it’s actually RE-training. And there’s absolutely nothing wrong with that.
Even the very best learners only retain a small portion of what they’ve been taught. So how can you expect your staff to go through training just once and be able to use every aspect of your data management system whenever they need to?
So when you look at the issues you’re trying to address, how many of them can be addressed through training (or re-training)?